TERMS OF USE
www.sustenshub.com
Ι. INTRODUCTION
The website “www.sustenshub.com” (hereinafter “Website”) serves as an online platform for the organisation and management of conferences as well as for educational purposes and exchange of scientific knowledge, information and ideas between engineers and other scientists interested in issued relating to sustainability and systems. In this context, the online store of the Website (hereinafter “Οnline Store” or “the Store”), offers registrations and passes for participation in the conferences organised by us as well as educational material and training programs, tutorials and e-learning services, all of which have been developed by individuals with significant expertise in the industry, as well as subscription services and a wide array of engineering services. The Website and the Online Store belong to the individual enterprise of Mr Konstantinos Pyrgakis with father’s name Anastasios (hereinafter “the Enterprise”) based in Agia Paraskevi, Karaiskaki Str no 54, PC 15341, Tax Registration No 134296868, as legally represented, Contact Telephone number: +30-6945940848, E-mail: info@sustenshub.com
· The following terms and conditions apply to the use of the internet pages and services of the Online Store located at the Website www.sustenshub.com
· Each user, who enters or uses this Website (hereinafter “Client” or “User”) shall thoroughly read these Terms of Use, as well as the Website’s Cookies Policy and Privacy Policy, since by using this Website, the User signifies that he has read the abovementioned Terms and that he agrees to be bound by them unconditionally and without any exception or reservation.
· If a Client/User does not agree with these terms, he is obliged to refrain himself from using the Website and/or making any transactions with it.
· The Enterprise withholds the right to change or amend these terms at any time. For that reason, we encourage the Client/User to thoroughly read these terms every time that s/he uses this Website and its services. The effective date/publication date of the currently applicable version of these terms is located in the last chapter of these terms.
ΙΙ. TERMS OF USE OF THE WEBSITE
1. User Eligibility
This Website is available to both legal entities and physical persons/private individuals who are older than 15 years of age and are legally eligible to be parties to a contract within the applicable legal framework. If you do not meet the above requirements, you must not use our website.
The Enterprise reserves the right to request the return of any orders placed by persons who are not legally eligible to complete such transactions, from the legal guardians of any such persons.
If you are younger than 15 years old and you wish to purchase some of our products and services, please refer to your parents in order to complete the purchase on your behalf.
2. Changes to the Terms of Use
The Enterprise reserves the right to change or update these terms of use at any time. If you continue using this Website after any such change to these terms, you signify the acceptance of the changes. Any element or function of this Website may be subject to change, alteration, deletion or updating without prior notice, under the Enterprise’s
complete discretion.
3. Protection of your Personal Data
Our Website’s Privacy Policy provides you with all the relevant information about the processing of your personal data which are collected or provided by you during your browsing of the website. You may access the contents of our Privacy Policy by clicking on the following link: https://www.sustenshub.com/privacy-policy/
4. Intellectual Property-Prohibition of Use-Granting of Licenses
All of this Website’s content, including, without restriction, all e-learning tutorials, videos, texts, news, logos, trademarks, distinctive marks and traits, photos, schematics, pictures, services, and any other files or documents, are protected by intellectual property rights as defined under applicable National, International, and EU legislation governing the protection of intellectual property. The abovementioned rights belong to the Enterprise or to third party right holders, who have granted the Enterprise with licenses to use and/or exploit the intellectual property.
Therefore, any reproduction, publication, copying, storing, selling, broadcasting, distribution, publication, receiving, translation or any other alteration of any part or element of the Website is strictly prohibited without the prior explicit written approval of the Enterprise or the third-party holders of the intellectual property rights.
As an exception, specific parts of this Website’s content may be saved or copied to a User’s personal computer exclusively for personal use and to the extent that no commercial use of the saved content is intended or takes place. If you wish to copy content of this Website to other websites, you must receive the Enterprise’s authorization to do so and you must clearly mention this website as the source of the content. The granting of the abovementioned authorization to copy part of the content does not and
cannot constitute, under any circumstances, a transfer of any intellectual property rights to you.
As an exception, a license to use the e-learning courses of the website is granted to those Users who have purchased the respective educational services/e-learning courses in our Online Store. The exact terms of the license are detailed in chapter IV (“License to use eLearning Courses”) of these terms.
5. Restrictions to the Use of the Website
On top of any additional specific restrictions, set out within these terms, you agree to comply with the following:
a) You will not withhold or refrain from referencing the source of any content broadcasted or derived from this Website.
b) You will not provide or spread fake or misleading information through this Website.
c) You will not connect to this Website, and you will not use the service, information, content, applications etc. provided through this Website in a manner which is not in line or is prohibited by the Enterprise.
d) You will not input/upload to this Website any elements containing malware (i.e. Trojan horses, worms, time bombs) or other similar programming routines and/or software which aim to damage, interfere, intercept or leak data, or overtake any system or part of this Website or take any actions which aims in general in breaching/violating the security of this Website, or the personal data and intellectual property rights contained within it.
6. Connections to other Websites
This Website may include connections to third party websites or content (Connected locations).
These Connected locations are provided to you exclusively for your own convenience and they do not constitute locations/websites the content of which is approved by the Enterprise. The Enterprise does not provide any promise or guarantee related to the accuracy, quality or the effectiveness of any content, software, service, or app located in any of the Connected locations.
The Enterprise is not responsible for the availability of the Connected locations and the content and activities of these locations. If you chose to enter a Connected location, the risk and responsibility of that choice lies exclusively with you.
Additionally, the use of Connected locations is subject to the applicable policies and terms and conditions, including -but not restrictively- the privacy policies, of the Connected locations.
7.Termination–Suspension of your access to the Website
You accept that the Enterprise has the right, within its complete discretion, to terminate or suspend your right to access or use this Website, its contents and/or the rest of the information contained within it, at any time and for any reason or without any reason, even if access to the Website is still provided to other Users.
If your use of the Website is suspended or terminated, you are under an obligation: (a) to immediately stop using this Website and its services, and (b) to immediately destroy any copy of any part of the Website’s content that you have created.
Any access to the Website, and its content and services after the abovementioned termination or suspension constitutes an illegal act. Additionally, you agree that the Enterprise does not bear any liability or responsibility, towards you or any other third party, deriving from the termination or suspension of your access to the Website.
8. Special Terms of Access and Behavior on the Platform
The Users of the platform shall fully comply with the technical rules of access to their account, as set out by the platform.
During their browsing on the platform, the Users, in addition to the obligations mentioned in part II.5, shall also:
– Not share their accounts and passwords;
– Not act in a manner which could possibly interfere with the proper function of platform or cause damage to the platform, the remaining Users and/or the Enterprise;
– Not upload content which is illegal or is related, directly or indirectly, with illegal actions and activities;
– Not upload false, insulting or offensive comments or/and content;
– Be polite during their communication with the other Users of the platform.
In case of User’s breach of the abovementioned obligations, the Enterprise withholds the right, at its absolute discretion and depending on the severity of the breach, to either issue a warning to the User, withdraw or/and erase the content uploaded by the User, block -temporarily or permanently- the access of the User to the Website or/and erase completely the account of the User.
The Enterprise shall inform the User of its decision to implement the above measures and provide justification for it. The User has the right to contest the Enterprise’s decision in a justified manner within fifteen (15) days from the receipt of the above notification.
If the implemented sanction involves blocking the User’s access to the Website or deleting the User’s account, this action will result in the simultaneous termination of the User’s access to any previously purchased digital content. In such cases, the license granted to the User to use the digital content will be automatically and without penalty terminated on behalf of the Enterprise.
9. Limitation of Liability
The Enterprise shall use its best endeavours to ensure that all information contained in the Website is accurate, clear, updated, complete, correct, and available.
However, the Enterprise cannot be held liable under no circumstances, including cases of slight negligence, for any damage inferred by the Users exclusively due to their use of the Website.
10. Website’s Users’ Obligations
All Users of the Website www.sustenshub.com ,during their browsing and use of the Website, are obligated to comply with all applicable provisions under Greek, European and International Law, especially taking into consideration the legal frameworks governing telecommunications and the use of this Website and the internet in general.
The User will be liable for any kind of damage sustained by the Website due to the User’s own illegal and inappropriate actions or any actions which may constitute a breach of contract, during his/her browsing of the Website.
If any claim or lawsuit, either civil or criminal in nature, or other administrative or judicial procedure is initiated against the Enterprise due to the User’s actions during his/her browsing/use of the Website, the User is under an obligation to both intervene in the relevant procedure on behalf of the Enterprise and compensate the Enterprise when the latter is forced to incur damages or fines due to the User’s actions.
11.Applicable Law and Jurisdiction
As applicable law is defined the Greek law. Any dispute arising from these terms, should fall within the Jurisdiction of the Courts of Athens, Greece, which are defined herein as exclusively competent.
ΙΙΙ. CONDITIONS OF SALE/AGREEMENT FOR THE PROVISION OF SERVICES
1. Procedure for the placement of orders and formation of the service agreement
The service agreement between the Online Store and the Client of the Online Store is concluded as per the following terms and conditions.
1.1. SUSTENS Meeting registration forms
The Client has the ability to participate to one of our meetings/conferences by selecting one of the two options offered under the “SUSTENS meeting – Registration” tab: i. Registration for attendees or ii. Registrations for presenters. The various privileges included in each option are described on the website.
1.2. SUSTENS Membership plans
The Client can also purchase an annual membership subscription under the “membership” tab and then select one of our offered subscription programs. Note that details regarding each membership program such as cancelation policies, benefits, and terms are described under each corresponding option in the website. Members can cancel their membership any time.
1.3. SUSTENS Training courses
The Client can purchase e-learning training courses on demand under the “Training” tab. Details regarding the training programs offered can be found on the website under the aforementioned tab.
2. Order submission
After the Client chooses the service s/he wishes to purchase, s/he will be transferred to a page where s/he will be asked to enter his contact details and the type of service s/he wishes to purchase. Once this step is completed, the user must click the “Proceed to Payment” button to select a payment method and/or will be redirected to the secure
payment environment, provided by the banks or online payment service providers we cooperate with, to finalize the payment.
The submission of an order constitutes an offer, from the Client to the Online Store, for the provision of the chosen services.
Before submitting an order, the Client shall “tick” the “checkbox” labeled “I have read and agree to Sustens Hub’s Terms of Use”, thus declaring explicitly that, before submitting an order and agreeing to be bound by these terms, s/he was informed thoroughly and sufficiently about the content of these terms and about the following information:
· The main characteristics of the ordered service/s, which are presented through the various product/services pages of our Online Store. The Client shall review all of the characteristics presented before submitting an order, so that s/he retains no doubts about the characteristics of the service before placing an order for it.
· The identity, the address, the telephone number, and the E-mail address of the Enterprise and, where applicable, the details of the supplier of the service.
· The total price of the ordered services, including applicable Value Added Tax (V.A.T), other applicable taxes, as well as any applicable delivery fees and any other applicable cost or fee related to the product. When such fees or costs cannot be reasonably calculated up front, the Client is informed, during the conclusion of the order submission process, about the fact that such additional fees or expenses may need to be covered by the Client.
If the Client, during the submission of his/her order, makes an error related to the information of the order (i.e. if s/he chooses a service that s/he does not wish to order, if s/he makes an error during the input of his/her contact details etc.), s/he can return to the previous page by clicking on the corresponding icon in his/her internet browser and s/he may rectify any mistakes there. If the Client discovers his/her mistake after the submission of the order, the Client is under an obligation to immediately inform the Online Store about it through the official communication channels of the Online Store.
3. Order Confirmation
The order is considered received by our Online Store when the Client receives the corresponding order status communication. Any updates related to the status of a submitted order, such as the fact that the Store received an order and it will process it, will be either presented on the Client’s screen after the submission of his/her order or will be communicated to the Client through e-mail. At this point in time (order confirmation) an agreement for the provision of services is still not concluded and the Client’s order still simply constitutes an offer for the provision of services.
Following the order submission and confirmation, the Online Store processes the order and confirms the validity of its contents. Specifically, the fact that there is no error in the listed price is confirmed and the correctness of the information related to the availability of the chosen services is validated, and that there is still capacity to provide the specific service (i.e. for conference attendance).
It shall be noted that in case the listed price of the products is not valid and does not correspond to the actual price, based on the pricing policy of the Online Store at the time of ordering, due to a typographical or computer error, the Online Store is under no obligation to accept any such orders and to conclude a contract for the provision of services.
In the event that price discrepancies between the listed price and the actual price of the service are discovered, due to the abovementioned errors, the Online Store retains the right to cancel the order after informing the Client accordingly.
3.2 Product and Service Availability
If a product or service, ordered by the Client is not available, the Store reserves the right not to accept the order. When the Store exercises this right, the sale/service agreement is not concluded.
In case that a discrepancy, between the estimated delivery date of the products/date of delivering the service -as presented in the Online Store’s product page- and the actual delivery date of the product/service, is discovered during the processing of an Order, the Client will be informed by the Store and s/he may choose to either move forward with the order based on the new estimated delivery date or cancel his/her Order.
3.3 Prices and Payment
3.3.1. The listed services prices are final, they include the applicable V.A.T., and they can be found at any time in the corresponding “Meeting registration’, “Membership plans”
and “Training courses” pages of our Online Store.
Prices are subject to change at any time, but such changes shall not affect the prices related to already submitted orders, which have already been accepted by our Online Store.
3.3.2. Once the Client has chosen the service he wishes to purchase and is transferred to the “Checkout” tab s/he may choose from one of the payment options offered on the Online Store, such as “Pay with card” (by using a viable credit/ debit card) or “Pay via Bank transfer” (by making an electronic deposit in a bank account made known to him via the order confirmation email). The Client may choose either of these choices in order to complete his/her payment. After choosing the preferred payment method, s/he will be either transferred to the safe online payment environment of the cooperating Banks/Online Payment Service Providers where s/he will be able to pay via credit/debit card or be sent an email with the bank details of our Online Store in order to conclude the payment via bank transfer.
3.3.3. It is explicitly noted that the Online Store has no access or knowledge of the credit/debit card information used for the payment of the services. Such information is directly given by the Client to the bank’s/payment service provider’s (hereinafter “PSP”) safe online payment environment, the terms of which must be thoroughly examined by the Client before s/he inserts the debit/credit card information in it. All card payments are concluded through the PSP’s digital payment platform. The applicable technical measures for the protection of the transactions and the communications, during a user’s browsing of the PSP’s platform, are decided and managed exclusively under the responsibility of the aforementioned PSP. The Online Store is not liable for any damages incurred by the user during his use of the PSP’s online environment. The rejection of payment from an issuing bank also creates no liability of the Store.
4. Formation of service agreement
When the Online Store confirms that no errors, requiring correction or related to the information of the Client, exist, the Order is accepted by the Online Store and a second email is sent to the Client (titled “Acceptance of your order”). At this point in time, a services agreement is formed and the mutual contractual obligations of the parties come in effect.
5. Right of Withdrawal
This article only applies to you if you are placing an order on our Online Store as a consumer (not in a commercial or professional capacity)
5.1 General Information on the Right of Withdrawal
In general, under applicable consumer protection legislation, the consumer has the right to withdraw from the agreement without any specific reason and free of charge, within fourteen (14) calendar days from the day of ordering a service or receiving a product.
To exercise the right of withdrawal, the Client must fill in the relevant withdrawal form and send it to the email address: info@sustenshub.com and the Enterprise is obliged to confirm the receipt of the withdrawal statement in writing immediately after receiving it.
Alternatively, the Client may inform the Enterprise, through the Online Store’s official communication channels, of his/her intention to withdraw from the agreement and the Enterprise will confirm that it has received the withdrawal statement and/ or will provide the Client with additional instructions to assist in his/her withdrawal from the service
agreement.
For the Client to withdraw in time, it is sufficient that his/her withdrawal statement or intention was communicated to the Enterprise (in the ways mentioned above) within the above-mentioned exclusive period of fourteen (14) calendar days.
5.2. Results of the Withdrawal
· When the right of withdrawal is, following the above-mentioned process, lawfully exercised, the Online Store must, within fourteen (14) calendar days from the day it received notice of the Client’s decision to withdraw from the agreement, return any payment received, including payments related to product delivery fees (only for product deliveries). If, however, the Client chooses a different method of delivery, more expensive than the ones offered by the Online Store, then the Online Store shall not pay the additional costs for the delivery of the product which can be attributed to the Client’s choice. Please note that the Online Store may withhold refunds either until all the products have been returned to the Online Store’s possession or until the Online Store receives proof of the products’ return, whichever comes first.
· The return of the payment will be concluded through the same payment method used by the Client for the initial transaction. Specifically, when the initial transaction was concluded by credit/debit card and the payment has already been received by the Online Store, the Store shall notify the Bank/PSP about the cancellation of the transaction and the Bank will take any action necessary action to cancel the transaction. Following the abovementioned notification to the Bank/PSP, the Store retains no liability or responsibility relating to the manner or time of the execution of the rebuttal, which retains within the exclusive control of the issuing Bank and is regulated by the contract between the issuing bank/PSP and the Client.
· If the order contained products, and not services, the Client must return the products or deliver them to our Online Store without undue delay and at the latest within fourteen (14) calendar days from the day s/he notified our Store of his/her withdraws from the contract. It shall be noted that the deadline shall be considered to have been met if the Client can prove that he sent the products back to the Store before the end of the period of fourteen (14) calendar days, regardless of when the products were finally received by the Store.
· Clients located within Greece will not be charged the cost of returning the product in case of withdrawal.
· Clients located outside Greece will be charged with the costs of returning the product whether it is by post or by any other means.
· Specifically for orders of products, it shall be noted that in cases where the Client, before his/her withdrawal from the sale agreement, used the product in any way, beyond the extent necessary to determine the nature, characteristics, and proper function of the product, thereby reducing the product’s value, s/he shall be liable to reimburse our Store an amount equal to the above impairment of the product’s value. The Online Store retains the right to deduct the abovementioned reimbursement from the amount which the Store is obligated to return to the Client.
5.3 Restrictions to the right of withdrawal
The abovementioned right to withdrawal does not apply to:
• The provision of digital services and digital content, such as our elearning, when you have provided us with your consent to gain immediate access to the services, even during the abovementioned withdrawal period. In these cases, if you have already gotten access to the service, you no longer possess the right to withdraw from the agreement.
• The provision of services, after the service has been fully performed, if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the Store. Specifically, in the case of the membership plans, the service is considered fully provided from the moment the Client purchases a subscription to them and for the duration of the subscription term, due to the nature of the benefits included in them (e.g. discounts) and the immediate eligibility of the Client for them.
6. Customer Support
In case the payment does not go through, the order is not confirmed, or for any matter relevant to any of our services, you can contact us either via the email address provided in the “info” section of our Website or you can fill out the “Contact form” found under the “Contact” tab and we will get back to you as soon as possible to resolve the issue.
7. Legal warranty
In cases where a product defect or the lack of an agreed upon property is present on a sold product or digital service, under the Online Store’s responsibility (“legal warranty”), the Client has the right, in his/her complete discretion, to:
i) demand, from the Store, the replacement of the affected product by another product or the repair of the affected product without charge, unless such a replacement is impossible or requires disproportionate costs;
ii) Ask for a proportionate reduction to the product’s price; or
iii) Withdraw from the sale/service agreement, unless the product defect cannot be considered essential based on the product’s nature and intended use.
If the Client chooses the replacement or repair of the product, the Store shall complete any such repair or replacement within a reasonable timeframe.
Specifically for digital services, the Client may only ask for a price reduction or withdraw from the service agreement only when the Store denies replacing the provided service with a service which corresponds to the agreed upon properties or fails to complete such a replacement within a reasonable timeframe.
The abovementioned rights of the Client are provided for directly by law (Article 5 of Greek Law No 2251/1994 & Article 540 of the Greek Civil Code) and remain active for a period of two years following the conclusion of the sale/service agreement. After the end of the abovementioned time period, the relevant rights expire.
Limitations of liability: Our Store is exempt from the abovementioned obligations if the Client was notified by the Store about the defect in the product/ digital service and was aware of it in advance. Additionally, our Store does not provide any warrantee related to the suitability of the sold products/digital services for any specific intended purpose or use.
Please note that the legal warranty only applies to defects of the product/digital service which existed upon their receipt by the Client. Subsequent Defects or damage that is to be expected based on the normal use (tear & wear) of the products (e.g. clothing) is not covered.
The Online Store is not liable for the incomplete or improper fulfillment of its obligations under this agreement, where such incomplete or improper fulfillment is a result of events of force majeure, as well as in cases where the incomplete or improper fulfillment is the result of a willful act or omission of the Client or a third party, which lays outside the Store’s sphere of influence/control.
8. Nature of the Services
The Online Store’s services are provided to you “as is”.
To the extent permitted by applicable law, “SUSTENS HUB” and its affiliates and suppliers make no representation or warranties, express or implied, regarding the provided services, including without limitation any warranties of merchantability, fitness for a particular purpose accuracy, quiet enjoyment, and warranties of uninterrupted or error-free access or use to the Platform and its services.
9. Out of Court Resolution
The Client and Enterprise shall attempt to resolve any and all disputes amicably and in good faith.
If, for whatever reason, the Client and the Enterprise cannot come to an agreement, and the Client acts in his/her capacity as a consumer, the Client has the right to submit a complaint to a certified out-of-court dispute resolution body such as the Greek “Consumer’s Ombudsman” and the EU Online Dispute Resolution Platform in order to consensually resolve any pending consumer disputes.
10. Applicable Law and Jurisdiction
This agreement is ruled under Greek law. Any dispute arising from these terms, should fall within the Jurisdiction of the Courts of Athens, Greece, which are defined herein as exclusively competent.
ΙV. INTELLECTUAL PROPERTY LICENSE FOR USERS OF ELEARNING PRODUCTS AND SERVICES
The Intellectual Property Rights of the digital eLearning content provided through our platform belong to our Enterprise or to Companies and Instructors, affiliated with us, who have granted us licenses to use them.
The digital content available through the Platform’s eLearning services and products is granted to you under this non-exclusive, restricted, license for the use of the intellectual property rights contained therein, granted only if you have legally purchased the relevant service or subscription through our Online Store.
This license permits you to use the digital content and services exclusively within the ecosystem of our Platform and exclusively for the intended use of the eLearning Courses. Any other use, reproduction, or modification of the digital content and services is expressly prohibited.
You are not authorized to share, transfer, or transmit this license or the digital content associated with it to any third party.
The duration of this license corresponds to the period for which you have obtained access to the respective digital content or service. If you have gained access to the digital content through a subscription, the duration of this license is equal to the duration of your subscription.
The Enterprise reserves the right to seek compensation for any damages resulting from a violation of your obligations under this license.
Publication and effective date of these terms: 2 March 2025
