Privacy Policy
I. INTRODUCTION
Thank you for using the SUSTENS HUB website and its integrated services. Protecting your personal data is of high priority to us, and we are committed to ensuring that your privacy is respected in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679/EC And Regulation (EU) 2018/1725. When you use our special enterprise services via our website, the processing of personal data is often necessary. We take extensive measures to ensure the most complete protection of your personal data. However, please be aware that data transmission through internet can have security gaps, that cannot guarantee absolute protection of your data. Our privacy policy outlines the policies and procedures on the collection and processing of personal data. We collect and process personal data to be capable of providing and improving our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. Your consent, where required, will be obtained to ensure lawful processing. We place great importance on the lawful processing, security, and protection of your personal data. Please read the Privacy and Data Protection Policy of our Organization. By using our websites and/or signing the relevant consent statement, where applicable, you unreservedly accept the data collection and use as well as the practices described herein, which will henceforth govern our contractual relationship. This privacy statement explains how we collect, handle, and ensure the protection of your personal data. It also provides information about your rights and the contact details of the responsible Data Controller.
II. PRIVACY POLICY OF THE WEBSITE
1. Terminology
To ensure the comprehension of our privacy policy by all users of this Website and its Services, the following terminology is used:
a. Website refers to SUSTENS HUB, accessible from https://www.sustenshub.com.
b. Personal data: It refers to any information related to an identified or identifiable natural person (referred to as the “data subject”). An identifiable natural person is someone who can be recognized, directly or indirectly, through identifiers such as a name, identification number, location data, online identifier, or other specific factors related to their physical, physiological, genetic, mental, economic, cultural, or social identity. Personal data includes any information, whether on paper or electronic media, that can lead to your unique identification, either directly or in combination with other data. Examples of such data include your full name, physical and email addresses, educational and professional background, phone numbers, and any other information that allows for your unique identification as per the General Data Protection Regulation (GDPR 2016/679), applicable Greek law, and decisions by the Hellenic Data Protection Authority (HDPA).
c. Data Subject: An identified or identifiable natural person whose personal data is processed by the controller.
d Processing: Any operation or set of operations performed on personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, or destruction.
e. Restriction of Processing: Marking stored personal data to limit its future processing.
f. Profiling: Automated processing of personal data to evaluate personal aspects, particularly to analyze or predict aspects like performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
g. Account: A unique account created for you to access our Service or parts of our Service.
h. Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
i. Controller: The natural or legal person, public authority, agency, or other body which determines the purposes and means of processing personal data, alone or jointly with others. This can be defined by Union or Member State law.
j. Processor: A natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.
k. Device: Any device capable of accessing the Service, such as a computer, cellphone, or digital tablet.
l. Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history among other uses.
m. Recipient: A natural or legal person, public authority, agency, or other body to which personal data is disclosed, whether a third party or not. Public authorities receiving data in the context of a specific inquiry under Union or Member State law are not considered recipients.
n. Third Party: Any natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and those authorized to process personal data under the direct authority of the controller or processor.
o. Affiliate: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of voting shares, equity interest, or other securities.
p. Company: Referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement, refers to SUSTENS HUB, located at Karaiskaki 54, Agia Paraskeui, GR15341, Athens, Greece.
q. Country: Refers to Greece.
r. Service: The Website and its included services.
s. Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
t. You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
u. Consent of the Data Subject: Any freely given, specific, informed, and unambiguous indication of the data subject’s wishes, signified by a statement or clear affirmative action, agreeing to the processing of personal data related to them.
2. Information of the controller
The controller required for the needs of GDPR applied in Member States of EU is: SUSTENS HUB, Email: info@sustenshub.gr Website: www.sustenshub.com.
3. Why do we process your personal data?
We collect and use your personal data to enable provision of our services and enable communication with you. In this context, data collection and processing involve users’ reactions in social media activities, as ruled by the respective privacy policies, as well as voluntary visit to our webpages and registration to our services. Moreover, we may use Personal Data:
– To provide and maintain our Service, including to monitor the usage of our Service.
– To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
– For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
– To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. Our website provides information facilitating quick electronic contact with our company, including a general email address for direct communication. When a data subject contacts us via email or a contact form on the website, any personal data voluntarily provided is automatically stored for the purpose of processing or responding to the inquiry. We do not disclose this personal data to third parties.
– To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
– To manage Your requests: To attend and manage Your requests to Us.
– To evaluate or facilitate business transfers, such as mergers, divestitures, or asset sales, where Personal Data about our Service users may be transferred.
– Other purposes: For data analysis, identifying usage trends, assessing the effectiveness of our promotional efforts, and improving our Service, products, services, marketing, and overall user experience.
4. Legal Basis and Principles for Processing Your Personal Data
We process your personal data based on the legal grounds outlined by the General Data Protection Regulation (GDPR). Firstly, under Art. 6(1)(a) GDPR, we may process your data when we have obtained your explicit consent for specific purposes. If processing is necessary for fulfilling a contract and/or form to which you are a party, such as when supplying goods or providing services, or for pre-contractual measures like inquiries about our products or services, it is based on Art. 6(1)(b) GDPR. Additionally, we process your data to comply with legal obligations, such as fulfilling tax requirements, under Art. 6(1)(c) GDPR. In some cases, the processing of personal data is necessary to protect your vital interests or those of another person, for example, in a medical emergency where your personal information needs to be shared with healthcare providers, under Art. 6(1)(d) GDPR. Processing may be based on our legitimate interests or those of a third party, as long as these interests are not overridden by your fundamental rights and freedoms, under Art. 6(1)(f) GDPR. An example of this is when the data subject is a client of the controller, a situation explicitly considered by the European legislator. Our Privacy Policy also informs you about the principles we adhere to when collecting, processing, and transferring your personal data. Our organization and trained staff strictly follow all the processing principles outlined in GDPR 2016/679, including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability. Additionally, we ensure the protection and safeguarding of your rights regarding the use of your personal data, such as the rights to information, access, rectification, erasure, restriction of processing, data portability, objection, and not being subject to automated decision-making, as specified in the GDPR and Greek law. These principles and rights apply without any discrimination and are implemented in all processing activities and services provided by our organization.
5. How do we collect your data
We collect your personal data with your consent and acceptance of this privacy policy:
– When you call our numbers,
– When you send us emails or fill out an inquiry form for information or an educational program,
– As part of implementing training sessions,
– When you provide us with your mailing address, and/or other information for issuing or sending invoices or service receipts, as well as details for delivering a document (e.g., a Training Certificate),
– When you voluntarily subscribe to printed or electronic catalogs to receive printed materials, electronic communications, or marketing materials via SMS, or when you update these preferences,
– When you visit our websites through which we collect necessary information from your terminal device and browser via cookies.
6. Types of Data Collected and processed
During your use of our services, we may collect various types of personally identifiable information that can be used to contact or identify or work with you. This information includes, but is not limited to:
– Basic Personal Information: Email address, First, middle and last names, Phone number, Address, State, Province, ZIP/Postal code, City.
– Usage Data: Automatically collected when using the service, such as your Device’s Internet Protocol (IP) address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
– Mobile Device Information: When accessing the service via mobile device, we may collect additional information automatically, including the type of mobile device, unique device ID, IP address of your mobile device, mobile operating system, mobile Internet browser type, and other diagnostic data.
– Performance maintenance and optimization: our website and services collect general data and information. The server log files store general data including browser types and versions, operating systems, referrer websites, sub-pages visited, date and time of access, IP addresses, and internet service providers. This data is crucial for delivering content correctly, optimizing website content and advertisements, ensuring the long-term viability of our IT systems, and providing information for law enforcement in case of cyber-attacks. This data is analyzed anonymously to enhance data protection and security without identifying individual users.
– Specific operational purposes, such as educational activities, marketing actions, and general communication/support.
– Educational and Operational Data: This includes personal data collected during educational training, e-learning seminars, and other organizational activities. We process and protect this data according to applicable legislative frameworks, ensuring compliance with higher education regulations and supporting activities like marketing and customer support. This integrated approach ensures that all personal data collected and processed by our organization is handled in accordance with legal requirements and best practices for data protection and privacy. We prioritize transparency and security in our data handling practices, striving to maintain the confidentiality and integrity of your personal information at all times.
7. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Cookies are commonly employed by websites and servers to uniquely identify your browser with a cookie ID. This ID enables websites and servers to distinguish your browser from others, enhancing user experience by providing personalized services that would not be possible without cookies. They also help us tailor the information and offers on our website to better suit your preferences. By recognizing your browser through cookies, we aim to streamline your interactions, reducing the need for repeated entry of access data. You have the option to manage cookie settings through your internet browser. You can choose to decline cookies entirely or to accept each cookie prompt individually. Please note that disabling cookies may limit certain features’ functionality on our website. Moreover, by using our website, you agree to the processing of your personal data collected from search engines or social networks, such as Google Analytics, Facebook social plug-ins, Google+, etc. These third parties may transfer your data within or outside the European Economic Area and are solely responsible for such data processing. If you prefer that third parties like Google, Facebook, Twitter, etc., do not receive information from your browsing activities on our website, you can opt out through the respective privacy settings provided by each third-party website. While most browsers automatically accept cookies, you can always adjust your computer’s settings to reject cookies or prompt you for acceptance. However, please be aware that this may limit your browsing experience on various websites. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. This type of sharing is necessary for us to access the data we need to make sure the website is secure and working properly. Data Accessed: Anonymous data like browser name and version; Pseudonymous data like authentication token
Cookies Policy / Notice Acceptance Cookies: These Cookies identify if users have accepted the use of cookies on the Website.
Content Personalisation: When enabled, you allow us to save your preferences and create a profile about you so we can deliver personalized content. Data Accessed: Anonymous data like device type, model and operating system; Pseudonymous data like site browsing preferences; Personal data like your IP address and location
Site Optimisation: When enabled, this allows us to monitor your behavior so we can analyze and improve the services on our website for all visitors. Data Accessed: Anonymous data like the address of the previously visited website (HTTP Referer); Pseudonymous data like website activity identifiers; Personal data like content, search and purchase history
Functionality Cookies: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Ad Personalisation: When enabled, you allow us to share data with our advertising partners that build profiles about you across multiple websites. Data Accessed: Anonymous data like affiliate referral links; Pseudonymous data like identifiers used to track and profile users; Personal data like your age, gender and demographics Please note that if you delete cookies from your device, the above procedure will have to be performed again when you browse our website. Our commitment is to uphold your privacy and provide transparency in how we handle your personal data and use cookies. By navigating our website, you agree to these practices and understand the options available to manage your preferences regarding cookies and third-party data collection.
8. Processing with your express consent
Our organization will use your information for the following lawful purposes of processing, within the framework of the relevant agreement or your explicit and specific consent, per service (which you are free to withdraw at any time), namely:
– Managing your data and details in the context of implementing Distance Learning Programs.
– Supporting/informing you about our organization’s services/responding to your inquiries, as well as updating and addressing your suggestions and comments on service improvements.
– Ensuring internal quality assurance of our services.
– Analyzing website traffic and enhancing your experience, providing information related to services, educational programs, general/technical updates, etc.
– Conducting internal operations and analysis, including fraud prevention, use of information management systems, invoicing, accounting, billing, and auditing.
– Personalizing advertisements related to the Educational Program on affiliated online platforms. You can change your preferences at any time by sending an email to info@sustenshub.com or using the unsubscribe link provided at the end of each email you receive from us.
9. Advertisements display
We may utilize your personal data, along with other collected information (like name, company, phone number, address, and email), following operations and guidelines from our Sales Department or other team members. This allows us to send you relevant marketing promotions (emails, newsletters, etc.) in order to keep you appropriately informed about our services and operation associated to them. If you prefer to stop receiving updates, offers or other kind of communications, you can unsubscribe from them by the means provided by the website each time, either unsubscribe button, or direct contact with us via mail.
10. Protecting and Safeguarding Your Personal Data
We prioritize the security and confidentiality of your personal data by implementing comprehensive technical and organizational measures. All personal data in electronic format (emails, documents, databases, uploaded batches of data, etc.) are stored on the servers of the European Commission, adhering to the Commission Decision (EU, Euratom) 2017/46 on the security of communication and information systems. Our technical measures include data encryption, the use of firewalls, establishing access levels, and conducting periodic audits to address online security risks, data loss, data alteration, or unauthorized access, considering the nature and risks associated with the data processing. Organizational measures ensure that only authorized personnel with a legitimate need to know can access personal data, with all staff trained and responsible for maintaining data security. The Commission’s contractors are also bound by specific contractual clauses and confidentiality obligations under the General Data Protection Regulation (GDPR) (EU) 2016/679. We comply with international security and business continuity standards, ensuring that data is transferred, stored, and processed securely. Any data shared with partners is done so exclusively to serve the purposes outlined in this policy and according to your explicit consent, which you can revoke at any time by contacting us.
11. Minimization, storage and retention of personal data
We collect only the minimal personal data necessary to provide and enhance our services. We are committed to gathering and retaining only the data required by law to fulfill and improve our offerings. The retention period for your personal data is determined by its specific purpose, institutional policies, telecommunications, tax laws, and other relevant regulations. Personal data is retained only for the duration necessary to achieve its intended purpose or as legally required. Generally, this period is 5 years from the date of publication. Afterward, the data is either anonymized or destroyed unless preserved permanently due to its audio-visual nature or other significant reasons. Our data retention practices adhere to statutory periods. Once these periods expire and the data is no longer needed for contractual purposes, it is routinely deleted. However, certain data may be retained longer to comply with legal obligations, resolve disputes, enforce agreements, and for internal analysis to improve service security and functionality. You have the right to inquire about the personal data we collect and request corrections or deletions. However, some data may need to be retained for legal reasons such as tax compliance, evidentiary purposes, judicial processes, and the prosecution of illegal activities. We are committed to managing your personal information securely and in compliance with applicable laws and regulations.
12. Transfer, Security and Disclosure of Your Personal Data
When it comes to the handling of your personal data, our Organization prioritizes transparency and compliance with legal requirements. We typically refrain from sharing your information with third parties unless compelled to do so by applicable legislation or regulatory obligations. Instances where such sharing may occur include our collaboration with official bodies such as educational and supervisory authorities (e.g., EKPA, APDPX), aimed at fulfilling our legal obligations or preventing unlawful activities. In some cases, we engage with online platforms to enhance our service offerings, ensuring that contractual agreements with these entities uphold the principles outlined in this policy and comply with European and international data protection laws. To facilitate the processing of your data, we may need to transfer information to countries within or outside the European Economic Area (EEA). Such transfers are safeguarded by EU adequacy decisions, binding corporate rules, standard contractual clauses, or approved codes of conduct to protect the security and confidentiality of your personal data. Your personal data, including sensitive information, is managed within the Company’s operational offices and other processing locations, potentially outside your jurisdiction. By consenting to our Privacy Policy and submitting your information, you agree to these transfers, understanding that we take all reasonable steps to ensure its security and compliance with our policy. We restrict access to your personal data to authorized personnel who require it based on the “need to know” principle, ensuring adherence to statutory confidentiality agreements where necessary. Our commitment to safeguarding your data extends to potential business transactions, where we provide advance notice and ensure adherence to our Privacy Policy in the event of mergers, acquisitions, or asset sales. In certain circumstances, such as legal obligations or requests from public authorities, we may disclose your personal data. This includes situations where disclosure is necessary to protect our rights, property, or safety, or to prevent wrongdoing associated with our services. While we employ commercially acceptable measures to secure your data, please note that no method of transmission over the Internet or electronic storage is entirely secure. For further information on how we handle your personal data, including links to other websites and our privacy practices concerning children under 13, please review our complete Privacy Policy.
13. Rights and Means of Exercising Them
Confirmation of Data Processing: You have the right to confirm whether your personal data is being processed by contacting any of our staff.
Access to Personal Data: You have the right to obtain information about your stored personal data free of charge, including details on processing purposes, categories of data, recipients, storage periods, rights to rectify or erase data, rights to lodge complaints, data sources (if not collected directly), and existence of automated decision-making.
Rectification of Personal Data: You can request the correction of inaccurate or incomplete personal data stored about you.
Erasure of Personal Data: You have the right to request the deletion of your personal data under certain conditions, including when data is no longer necessary or unlawfully processed.
Restriction of Processing: You can request the restriction of processing under specific circumstances, such as when the accuracy of your data is contested or processing is unlawful.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit those data to another controller without hindrance, where technically feasible.
Objection to Processing: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, except under certain conditions where necessary or with your explicit consent.
Withdrawal of Consent: You can withdraw your consent for processing personal data at any time. To exercise your rights you may reach the Data Controller. Additionally, you have the option to contact the European Data Protection Supervisor in case of conflict. When requesting to exercise your rights related to specific processing operations, please include their description (e.g., Record reference(s) as detailed under Heading 10 below) in your request.
14. Links to third parties and website
Our websites may contain links to third-party websites, such as companies providing consulting, similar or other services, which are operated and maintained independently of us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. As mentioned previously, we do not control these third-party websites and, therefore, bear no responsibility for their content, actions, or policies. We strongly advise you to carefully read the respective data protection policies of any external websites you visit, as they may differ significantly from ours.
15. Protection of data at the use of websites and applications
Mailchimp: This website integrates Mailchimp, an email marketing service provided by The Rocket Science Group LLC, based in the United States. Mailchimp is part of the Intuit group of companies and its parent entity is Intuit Inc. Mailchimp allows us to manage our email communications, including newsletters, promotional offers, and updates. When you subscribe to our mailing list or interact with our email communications, Mailchimp may collect the following data: (i) Email Address: Used to send you the content you have subscribed to; (ii) Name: (Optional) Used to personalize our communications; (iii) Interaction Data: Information about how you interact with our emails, such as open rates and click-throughs. Mailchimp uses tracking technologies to collect data about user interactions with our emails. This includes recording actions like email opens and clicks. This data helps us improve our communications and understand user engagement. For users who are logged into their Mailchimp accounts, this data can be linked to their profiles. To prevent Mailchimp from tracking your email interactions, you can unsubscribe from our mailing list at any time by clicking the unsubscribe link in our emails. If you wish to avoid data collection related to email interactions altogether, you can opt out of receiving emails from us. Mailchimp adheres to strict data protection standards and complies with various privacy regulations, including the EU-U.S. Privacy Shield Framework. For more detailed information on how Mailchimp handles and protects your data, please refer to Mailchimp’s Terms of Use and Privacy Policy.
Google Analytics: This website utilizes Google Analytics (with anonymization) to gather and analyze visitor behavior data for optimizing the site and evaluating the effectiveness of internet advertising. Operated by Google Ireland Limited, this service anonymizes IP addresses within the EU and EEA. Google Analytics uses cookies to collect information such as access time, location, and visit frequency, which are then transmitted and stored in the USA. Users can prevent cookie setting via browser adjustments and can further opt-out by installing a browser add-on from Google. For more details on Google’s data protection policies and terms of use, visit their Privacy Policy and Google Analytics Terms.
Facebook: This website integrates components from Facebook, a social network that allows users to create profiles, upload photos, and connect with others. Operated by Facebook, Inc. in the US and Facebook Ireland Ltd. elsewhere, these components (plug-ins) enable Facebook to track which specific sub-pages of our site users visit if they are logged into Facebook. This data is linked to their Facebook account, and actions like clicking the “Like” button or commenting are stored as personal data. To prevent this data transmission, users should log out of Facebook before visiting our site. For more details on Facebook’s data collection and privacy settings, visit Facebook’s Privacy Policy.
LinkedIn: This website includes components from LinkedIn, a leading business social network with over 400 million users worldwide. Operated by LinkedIn Corporation in the US and LinkedIn Ireland for privacy matters outside the US, these components (plug-ins) allow LinkedIn to track which specific sub-pages of our site are visited by users who are logged into LinkedIn. This data is linked to their LinkedIn account and includes actions like clicking LinkedIn buttons. To avoid this data transmission, users should log out of LinkedIn before visiting our site. More information on LinkedIn’s data collection, privacy settings, and cookie policies can be found on their Privacy Policy and Cookie Policy pages.
Twitter: This website integrates components from Twitter, a microblogging service where users can post and share short messages called tweets, which are visible to everyone, including non-logged-in users. Managed by Twitter International Company in Dublin, these components (Twitter buttons) enable Twitter to track visits to specific pages on our site by users who are logged into Twitter. This data is linked to their Twitter accounts, and actions like clicking Twitter buttons are recorded as personal data. To prevent this data transmission, users should log out of Twitter before visiting our site. For more details on Twitter’s data protection policies, visit Twitter’s Privacy Policy.
16. Changes and validity of the Privacy Policy
This Privacy Policy, initially published on 27/6/2024, is subject to periodic updates and revisions. Any changes will apply to both new and existing information from the date the revised policy is posted. Continued use of the website after such changes implies acceptance. We will notify you of updates by posting the new Privacy Policy on this page and informing you via email and/or a prominent notice on our service before the changes take effect. Please review this Privacy Policy periodically for updates, which become effective upon posting.
17. Contact Us
If you have any questions or comments about this Privacy Policy, or you believe that we have not appropriately followed the principles, and/or you want to exercise your rights under Regulation (EU) 2018/1725, or you wish to submit a complaint regarding the collection and use of your personal data, please email us at info@sustenshub.com.